Privacy Policy

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 At "Is it me?!", your privacy is paramount. We're committed to protecting your personal data and handling it with the utmost care and transparency, in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, store, and protect your information, ensuring you feel reassured and in control.

Who We Are

isitme.org.uk

Email: amy@isitme.org.uk

We're the data controller responsible for your personal data. This means we determine the purposes and means of processing the personal data we collect from you.

What Information We Collect

We only collect information that's necessary to provide our services, operate our website, and communicate effectively with you. This may include:

• Identity Data: Your name, username, and title.
• Contact Data: Email address, billing address, phone numbers.
• Financial Data: Payment card details for subscription or session bookings (processed securely by third-party payment providers; we don't store full card details).
• Transaction Data: Details about payments to and from you and other details of products and services you've purchased from us.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

We don't collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
• Apply for our products or services (e.g., membership, 1:1 sessions).
• Create an account on our website.
• Subscribe to our newsletter or publications.
• Request marketing to be sent to you.
• Enter a competition, promotion, or survey.
• Give us feedback or contact us.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy for more details. We also use Google Analytics to understand how visitors engage with our website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

How We Use Your Data

We'll only use your personal data when the law allows us to. Most commonly, we'll use your personal data in the following circumstances:

• Where we need to perform the contract we're about to enter into or have entered into with you.
• Where it's necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights1 don't override those interests.
• Where we need to comply with a legal obligation.
• Where you've given us consent to do so.

We use your data for purposes such as:

• To register you as a new customer/member.
• To process and deliver your membership, bookings, and services.
• To manage your relationship with us, including notifying you about changes to our terms or privacy policy.
• To enable you to participate in community features, surveys, or competitions.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics (including through Google Analytics) to improve our website, products/services, marketing, customer relationships, and experiences.

Data Security

We've implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They'll only process your personal data on our instructions and they're subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we're legally required to do so.

Data Retention

We'll only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we're relying on consent to process your personal data.

If you wish to exercise any of these rights, please contact us at amy@isitme.org.uk. We aim to respond to all legitimate requests within one month.

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us at amy@isitme.org.uk. You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check back regularly to stay informed about our privacy practices.

(July 2025)